As official telecommunications partner for the 2026 FIFA World Cup, Verizon has launched Visible eSIM Travel Plus passes for international visitors seeking seamless connectivity in North America. A benchmark study by UX Connect found the purchase and installation experience to be straightforward overall, while highlighting opportunities to improve plan discoverability and activation clarity.
The 2026 FIFA World Cup is expected to drive a surge in mobile connectivity demand across the US. UX Connect undertook a study to analyze the end-to-end purchase journey for 11 prepaid plan providers in the US from the perspective of an international traveler. Based on the analysis of these providers, UX Connect has identified over 25 best practices that should be implemented at each stage of the journey to make the experience as seamless as possible.
UX Connect attended MWC 2025 in Barcelona, Spain. Read about the key smartphone and wearable announcements, and how they will have an impact on the user experience.
MWC 2026: Smartphone & Wearable Announcements Read More »
Global travel is growing fast, having dropped significantly in 2020 and 2021 due to the COVID pandemic. At the same time, the number of eSIM-enabled smartphones continues to grow.
UX Connect undertook a benchmark analysis of the user journey to purchase and activate eSIMs for travel in Spain from the three largest Spanish mobile operators – Movistar, Orange, and Vodafone, as well as Airalo – a dedicated eSIM provider.
Prepaid eSIMs in Spain: Understanding the User Journey Read More »
UX Connect will be attending Mobile World Congress 2026 in Barcelona and would love to see you. If you would like to talk with us about your UX research requirements, or have a new product/service that you are demonstrating, please get in touch and we will set some time aside to meet with you in
Meet with UX Connect at MWC 2026 Read More »
In 2026 Waymo will expand their service to a host of new cities across the US, including, Dallas, Detroit, Houston, Las Vegas, Orland, San Antonio, and San Diego This will bring its service to 13 cities in total, with service already existing in Atlanta, Austin, Los Angeles, Miami, Phoenix and the San Francisco Bay Area.
UX Learnings from a First Waymo Journey Read More »
This report presents the findings of UX Connect’s research of the Meta Ray-Ban Display AI glasses, undertaken in the US in October 2025. 12 users undertook a hands-on benchmark of core tasks using the Meta Ray-Ban Display, and provided feedback on each task, as well as their overall experience.
Meta Ray-Ban Display: End User Benchmark Read More »
UX Connect is excited to announce the launch of UX Insights Hub, an online research community and consumer telemetry platform that provides quantitative insights into consumer mobile behaviors. The bespoke panel allows us to send out surveys to targeted respondents, while the telemetry element provides deep insights into how end users use their device on
UX Connect: Introducing UX Insights Hub Read More »
In October 2025 Honor shared details of its latest concept phone – the Honor Robot Phone – through a short video. The phone is an AI-powered device that features a pop out camera that rotates, and takes in the world around it. UX Connect showed the video of the Honor Robot phone to 14 existing
Honor Robot Concept AI Phone Intrigues, but Users Concerned Over Privacy Read More »
In September 2025 Apple announced the Apple iPhone Air – the thinnest iPhone ever. UX Connect has taken a look at some of the key UX implications of this new device, including factors related to battery life and eSIM.
Thin is In: Apple Launches iPhone Air Read More »
Last Updated: November 7th, 2023
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